The Italian Supreme Court has upheld a hotel’s decision to provide only bottled water, specifically €7 mineral water, to guests. This ruling comes in response to a tourist's claim that her consumer rights were infringed upon.
The court's decision suggests that hotels may have the discretion to limit the types of water they provide, even in the face of consumer expectations for tap water.
This case highlights ongoing discussions about consumer rights and service standards within the hospitality industry, particularly in Italy.